FAQ's

What is e-currency?

Perfect Money (PM), Webmoney (WM), Neteller (NL), Egopay (EP) AND Okpay (OP) is E-currency.


How to get a FXsignal-UK® account?

Click the “Register” button and complete the register form, especially for all the fields marked with *. Valid and accurate information will be essential. Furthermore, personal details must be true, which is important for us to trade with clients.

How to add my account details?

After succeed in register, you are recommended to access your account as following:

1) Log in first.

2) Click "Payment Processor “button

3) Fill in the account detail form carefully.

 Remark: All the account statement must be true.

What kind of payment methods do you support?

 We support Neteller/ Paypal/ Payza/ Perfect money..

When will you finish my order?

All the orders will be finished within 24 hours after receive the money. If the order is placed out of the working time, it will be processed on the next business day. By the way, Our Bank will not work on weekend.

Why must I input my E-currency account details? And others detail?

We request you to add account number and account name to double check we are spending your money to the right account! We ask for other details in order to verify who you are. We may decide to contact you, verifying your order.

How can I change my password?

Click the log in button and find the "Forgotten Password" below the "submit" and click it.

Answer the correlative question. If you have not set the requested question, it is impossible for you to change your password. Given hint "Check your e-mail to specify new password."

Why is important for me to update my order status?

Considering the convenience and speediness of complete the order in time, we recommend our customer to renew their order state, which will be advantageous for us to find the updated order and finish them quickly.

How long will it take to get my Signal?

Upon receipt of your fund on our account, we execute the order within 3 hours.

 Bank wire transfer:

1.            1- 2 business days (generally) 

2.            West Union/Money Gram/Express Money/Ria: Instantly

Can I cancel an order?

 No. It is impossible.

Why I cannot receive the activation Code by E-mail?

Once you have completed and submitted the form you will receive a confirmation email within 2 minute! What you need to do is to active your account when you received. It will be sent to your email address to verify your membership registration.

If you didn't receive the confirmation and activate email please verify several possibility:

1) Email address register error

2) Some email address easy to lost receiving email .We recommend use yahoo, gmail,

3) Email system error result in losing your registered email.

If you still can’t receive the email, please register again membership form with a new email address.

What if I have a question that isn't listed here?

Most of the questions we receive are listed and answered on this page. If you have thoroughly reviewed the information presented here, and still has a question, then Contact Us.

Please LOGIN here to place order. After place the order we will send you our receiver's details and instruction through email. Or  REGISTER if you are not a registered user.

 

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